Zhenheng sticks to the principle that Service & Quality Are Equally Important. All Zhenheng people believe Service Creates Value. In order to be responsible for customers and improve customers’experience, we provide a perfect service system.
Be a good adviser and assistant of customers.
1. Give advice on selection of equipment model;
2. Design and manufacture equipment based on customers’ requirements;
3. Provide equipment quality tests;
4. Fit equipment up for a trial run before delivery.
1. Send professional technicians to customer’s site for equipment installation and debugging;
1. Offer all-around free training including equipment operation, overhaul, troubleshooting and daily maintenance.
Serve customers on line or by phone around the clock.
1. Provide technical support, for Zhenheng equipment largely adopts new technologies;
2. Help customers with operation problems and spare parts replacement.